Answers to Frequently Asked Questions
  1. Why are the date and time on the reports different?

    When you transfer memory data using oximeters that have internal clocks, the study start date and time are obtained from the oximeter, and reflect the time at which a valid saturation was first observed. The clock in the oximeter must be set to the correct time. If you are using oximeters that do not have internal clocks, the dates and times are dependant upon your entry after the data has been transferred.
    If you are using the Nellcor N-200 for memory transfer, and the only problem is an incorrect year, this is because the N-200 does not send the year in its memory data, and the PROFOX software uses the year from the computer. Just set the computer date and time correctly. If you have transferred oximetry memory data, and then discover that the oximeters clock was incorrectly set, you may change the date and time of the oximetry test by selecting "Change date & time of current study" under "Utilities" in the main menu.
  2. Why is the appearance of the printed report different?

    When you select Print, make sure the correct printer is selected in the "Print" dialog box. If the report appearance is still wrong, make sure that you have the most recent printer device driver installed for the printer. If not, obtain and install the most recent printer device driver available for your printer. Most printer drivers can be downloaded for free from the printer manufacturer's Web site.
  3. What are the computer requirements for the PROFOX programs?

    You will need a Windows compatible computer with a minimum of 2 GB of available memory (RAM) with the following specifications:
    1. Windows Vista and Windows 7, Windows 8 or Windows 10
    2. CD-Rom drive (24x speed or higher).
    3. 25 Mb of available disk storage (hard drive).
    4. Video card, with minimum 640x480 resolution (800x600 or higher is recommended).
    5. At least one available Serial communications port or USB to serial adaptor.
  4. My laptop computer does not have a serial port it only has a USB port. How can I transfer data?

    You can purchase a USB to 9-Pin Serial Converter DB9 similar to the Tripp-Lite USB to serial converter.
  5. Why isn't the oximetry data transferring?

    If the transfer program does not collect data, but continually states "Waiting for oximetry data..." you may have the serial cable connected to the wrong serial communications port, or have the wrong serial port selected by the software. To select a different serial port, click on the "Serial communications check" under "Utilities" in the main menu.
    The serial cable may be incorrect. Please refer to the cable specifications in the PROFOX manual supplied with your software.